Disclosure Statement

Important information about our business

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LemonTree Finance holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. LemonTree Finance Financial Services Provider Number is FSP1009555

Our office contact details

Address: 14 Maluma Close, Ohauiti, Tauranaga

Phone: 027 210 0000

Email: info@lemontreefinance.nz

website: www.lemontreefinance.nz

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Nature and Scope of financial advice services

Our services

• Mortgage
• Business and Commercial Loans
• Asset Finance

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Products we can provide financial advice about

• Residential lending including new home purchase, Top-up, housing under construction, debt consolidation, restructure & refix, development 
• Business & Commercial lending including new purchase, business expansion, business acquisition & merger, top-up, refinance, development, restructure & refix
• Asset finance including new purchase, refinance, top-up, restructure & refix

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Product providers we might recommend.

ASB, ANZ, BNZ, Prospa, Finbase, co-operative bank, Pepper Money, Heartland, Avanti finance, Liberty, Vincent Capital, SBS, BIZCAP, AIA

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Our Fees

At LemonTree Finance, we generally offer our advice free of charge. However, in certain situations where the client's needs are more complex or when a commission isn’t paid by the provider, we may apply a fee. The exact fee will be disclosed before providing the advice, allowing the client to choose whether to proceed or not.

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:

The fees charged for our advice and services may be based on a combination of: 

• A set dollar amount; OR
• a percentage-based fee.

Our agreed advice and service fees may include charges for:

• Initial advice ongoing; OR 
• annual advice and services.

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Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. 

However, we will agree on all additional costs with you prior to incurring them; OR We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.

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Commissions

For services in relation to loan products, commissions may be paid by the product provider as follows:

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Initial Commission

A percentage of the value of your loan balance

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Ongoing Commission

A percentage of the value of your outstanding loan amount, usually calculated at the end of each month in which you hold the loan.

We do deal with referral partners who pay us fee, this will be disclosed to you at the time.

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Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

(Discounted CRM, subsidized training for advisers or other non-monetary benefits.)

(Set targets or volume-based agreements or contracts with providers)

How we manage any conflicts of interest 

To ensure our advisers prioritise our clients’ interests:

• We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
• All our advisers undergo annual training about how to manage conflicts of interest. 
• We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

We undertake an annual independent Compliance Assurance Review.

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Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

• Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
• Give priority to the clients’ interest, and
• Exercise care, diligence and skill, and
• Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

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Our Internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Navraj Cheema who can be reached via email at nav@lemontreefinance.nz or 027 210 0000. Navraj will reply to you within 48 hours.

Our internal complaints handling process is as follows:

1. We will acknowledge receipt of your complaint within two working days and provide our complaints disclosure document as part of our response.
2.  We aim to resolve complaints within 20 working days of receiving them. If we are unable to do so, we will contact you within that timeframe to inform you that additional time is needed to fully consider your complaint.
3.  We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

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Our external complaints process 

You can contact FSCL at:

Address: Financial Services Complaints Limited. Level 4, 101 Lambton Quay. Wellington 6011

Phone: 0800 347 257

Email: nicolamcnearney@fscl.org.nz